I dread the day I booked a flight with gotoggate, after several anxiety attacks, calling every day for more than a week, several times per day mind you, I am still nowhere near where I need to be. I got a flex ticket, which is the biggest scam ever, and every time I have called to change it 1 of 2 things happen, either the system is not working (this is the case when the ticket prices are good) or I have to pay 300-400 $ to change it. They keep coming up with different information every time I call, firstly I was told I could change either the departure or the coming back or both at the same time, now they are telling me I cannot change only one of them, it has to be both. When I was finally given some sort of decent price to change my ticket, I was having connection issues so I asked if this information could be saved for me for 15 minutes which was what I needed to get home and make the payment. I was assured that this was not a problem and everything was saved for the next representative to send me directly to payment. Not even 15 minutes passed when I called back and I was told the price was double what I was told 5 minutes ago. Clearly, nothing was saved, they lied to me. These people are running a very nice scam, PLEASE DO NOT FALL FOR IT. Book directly with the airline, the few $ that you will save with them are going to cost you much more in mental health. NEVER AGAIN GOTOGATE