You will probably be also shocked by this lack of customer care of booking.com third party partner Gotogate.. This is what I wrote to them.. Sunday , 15 April, at 23.53, I called to highlight your flight errors for my booking. You changed all my premium economy seats both ways to economy seating. For my mental health disability well-being, the economy seats are not suitable for me, and besides, I've paid over 2K for these seats. AGENT 1 The agent clarified that it's an error on your part. Apparently, when I extended my return flight, keeping it as premium economy, you changed all my flight seats to the economy. Agent 1 promised me an escalated call back regarding errors made on your part. My flight was booked for 16th April at 19hrs, hence the escalation. You have acknowledged it is an error on your part and that you would take full responsibility to fix it. I was instructed to wait for a call back. NO CALL BACK RECEIVED. Monday 16th April at 11.30hrs I called again. AGENT 2 I was advised that Agent 1 had NOT escalated my urgent query, even having recorded on your system my urgent situation and that it needed to be acted upon urgently, he made an error by not escalating it. Agent 2 apologised for Agent 1 mistake and errors in my booking, and that she would make sure to escalate and noted on their system that it is a PRIORITY for my flight will be departing in 7 hours' time. She also promised I would receive a call back and sort out my booking. Not to worry, all will be fine for I'm to depart in a few hours' time. NO CALL BACK RECEIVED 18hrs, I called again AGENT 3 The agent apologised again and said the email AGENT 2 had written a PRIORITY email to the flight team and promised this time it would be dealt with. In our conversation, there was no offer of an alternative flight, only to wait for a call back promising they would call back quickly. Obviously and strongly, I expressed my concerns so far. I have not received any information nor emails on how "you will fix this. ".. NO CALL BACK RECEIVED I left without knowing if I would fly. The impact of neglect from you has put me in a precarious position not only emotionally but also other areangement and bookings whilst in Japan. NO CALL BACK RECEIVED Tues 14.27hrs I called again AGENT 4 Apparently, the flight team did not read the email sent by AGENT 3. Agent 4 says, " The flight team didn't call because they thought I was on the flight to Japan"!!! This obviously doesn't make any sense as none of the agents instructed me to go to the airport. I was to wait for a call back ..and then he said "They didn't call because of their opening hours"!!! I'm was instructed again to wait for a call back. 16.12hrs NO CALL BACK RECEIVED It is beyond belief and outrageous how I've been treated. Words can not express the anguish, stress, and trauma I've experienced with your partner. Gotogate.com as a third-party travel agent is not fit for purpose. There are only two solutions. I'm also taking this my situation to ATOL, my Lawyer, and Social Media. I more than expect to be flown 1st Class for ALL THE flights I've booked with you. And for my Journey stay, NOT TO BE SHORTENED. Compensated for ALL FLIGHTS INCLUDING PEACH AIR DO AND JAL AND HOTEL BOOKINGS INCLUDING JAPAN RAIL PASS. Including the mental torment and indescribable stress and trauma your lact of action and care has caused. Surely that's the very least I deserve?!