this seems to be a common problem, everyone complains about. and they just dont care. if you want to lose your money. use go to gate that i used through Rome2Rio. when booking my flight through Rome2Rio that i have done for years, without a problem. this time i thought I would use PayPal thinking it would be safer. when booking my first flight from London to Bangkok. every time i would go into there PayPal link, as i chose pay in three the full amount would come off. then the money come off my account . half an hour later it would reverse, this happened many times. clearly a glitch in there system. eventually i went on by paying the full amount and it went through. then i wanted to book a flight to Koh Samui. we were traveling with friends and were deciding which dates to fly i had two tabs open, waiting for us to decide which one. i was in one tab, i realised i was in the wrong date and the price had doubled and tried to go back. and the transaction went through, but it never reversed and tickets were issued. i contacted them immediately. explaining the situation. they then responded saying they were to investigate, but would take 4 months (good customer service) just a ploy to keep your money. i then booked another flight on the correct days, trusting this would be above board. i contacted them a few times and was told to wait to the 10th of April. nothing happened, I started calling every day, been told they have escalated it. nothing was happening i asked for why there is a delay. then all the stories started from they are busy with it and they would call me back in 24 hours, this never happened. then i was told they are waiting for a answer from Bangkok airlines, then i was told they cant refund me till they refund them. i then contacted Bangkok Airlines who knows nothing about it.4 and half months later they have done nothing to resolve the matter. then they told me to contact my bank, who told me the vendor must refund me, the same with Bangkok Airlines who told me only the vendor can refund me, the vendor must open a case with them, then they can do something about it. there is no intention from Go to Gate to refund me, i have paid for six return flight and i am only using two. because they have made no effort to resolve the matter, there intention was to defraud me. this must be allowed to happen hard working people to be scammed out of there money, DO NOT USE GO TO GATE they will steal your money.