The worst travel agent I have ever booked a flight with. I needed a name change on my booking which I still believe was an issue with their website. Anyway for arguments sake let's assume it was my mistake. They told me it had to be done directly with the airline which I know is not the case. That was confirmed by the airline but Go To Gate refused to acknowledge this. They told me I would have to buy a new ticket if the airline wouldn't make the change. This went on for 3 days with Go To Gate telling me every time they wouldn't help me. Eventually Emirates suggested they send them an SSR message and it was only then that Go To Gate acknowledged that they could make the name change. It took me 3 days to convince them they were wrong and it nearly cost me $1000 in a new ticket. They are arrogant, rude and incompetent.