1. Does not provide with necessary information for the flight by default. You have to chase them through email and phone. I had to call them 4 times just to get my ticket number which is needed to look up the ticket on the airline's site. They inconvenience you on purpose and take hostage in order to make money, force you to just not refund, or make any changes unless it's through their extra paid services which are free to do on every airline's website, as well as 10+ other third party sellers I have used. AVOID GOTOGATE. 2. Terrible support. They are unprofessional, lie on purpose, give you as little support as they can to get away with which forces you to just give up or go through the terrible experience of contacting them again and again, begging them for the bare minimum. 3. No refund. Expect no refund no matter what if you purchase from gotogate. Flight delay, flight cancellation, missing baggage, no matter what the issue is, regardless of your own fault or not, you will go through hell. 4. Please do not buy from gotogate, I will beg you.