We booked tickets through Go To Gate in June for a departure on July 24th. Unfortunately, they provided incorrect information to the airline. We have been in contact with their customer service team for the past week, who assured us it would be handled as an emergency. Despite this, we have not received confirmation even five hours before our departure. When we called again, they suggested we contact the airline in China directly. This is unacceptable and highlights the agency's severe incompetence. We had to cancel the tickets and request a refund. This is a joke—it has ruined our planned holiday. All our schedules had to be changed, including hotels, car rentals, and other tickets. When we inquired about compensation, they informed us that we would not receive any for the hotel and car rental costs. That's unacceptable. We will be filing a formal complaint with the Civil Aviation Authority (CAA) and Trading Standards. Such a poorly managed agency should not be allowed to continue operating. This has been an incredibly stressful and frustrating experience. We strongly advise others to avoid using Go To Gate.