Booked flights for 3 people from UK to China.
Second leg of the flight was cancelled, and told I could reschedule or get a refund.
Requested a refund, and 2 weeks later call "customer service" to be told I can't get a refund. nothing they can do. I have lost just over £2000 through no fault of my own, and they can't/won't do anything to help. All they did was give me the number for the airline in China, to call myself and talk to them. Unhelpful and borderline scammers. All customer service said is "Sorry, we are just a travel agency".
4 months ago
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