Never use GoToGate I booked ticket for my family including infant child. I had a change into plan and needed to cancel 1 persons ticket. It turn out to be nightmare for me. Followed up for 2 months and 22 days but without any success. Only response I got from GoToGate is that internal team is working in ticket, Infant child needs to be associated with mother before we can cancel your ticket. Even when only less than 24 hours left in the scheduled flight, response did not changed. Finally I had to request airline to take control of ticket and request the changes. I was into risk where my family would have been denied boarding at airport due to infant child associated with person wanted to cancel the ticket. GoToGate customer service team were never bother about resolving the issue and just reading/typing the pre defined few sentences. They do lack the knowledge and do not know the operations. My suggestion is to avoid using GoToGate for booking any of your flight. I had through so much stress and would never use this agency.