Based on my recent experience, I seriously suggest avoiding this organisation. Last September, our party of seven booked flights from London via Johannesburg to Gaborone, Botswana to travel in July/August this year. The London to Johannesburg leg was with Virgin and from there to Gaborone was with Air Botswana. All this was fine, the price seemed good, we received our confirmations and thought no more of it. Unfortunately, owing to unforeseen circumstances, some months later we had to make a small change in our travel plans, which meant we did not require the flights from Johannesburg to Gaborone, but still wanted and needed the already booked long haul flights from London to Johannesburg. This is where the problems began, as we contacted Gotogate to advise them of this and they told us that they could not simply remove the Gaborone flights from our booking, but that we would have to rebook on a new itinerary and there would be charges from both the airline and themselves to do so, as we had a non-flexible ticket. Being experienced travellers and realising we had non-flexible tickets, we were expecting to pay something, as this is the cost of getting a low price in the first place, but we were staggered by the amount. The extra cost of the flights from the airline was £175 each, an increase of 33% on the price originally paid. This was bad enough, given that we were using the same long haul flights as originally booked and were giving up the short haul leg altogether, but apparently allowed by IATA rules, confirmed by Virgin - shame on them all. Whilst none of that could be laid at Gotogate's door, what made things much worse, adding insult to injury, was the fact that they then added their own fee of £80 each or £560 total for administering these changes. These were made in the course of a ten minute phone call to them, when I spoke to a single member of staff, who presumably pressed a few buttons on a keyboard and relieved me of payment by taking my credit card details. When challenged on the level of their charge for so little work, Gotogate had no answer and didn't want to know So I would say, use these guys at your peril and just hope nothing goes wrong, because if it does you will be opening your wallets and paying far more than you could have done by avoiding them in the first place. That is what I shall be doing henceforth and would urge anyone else to do that also.