They charge you fees without outlining it on their terms and conditions. Due to bad internet my ticket got booked twice and they charged me GBP 45 to cancel one of them. And when I asked them to show me where it is stated on their website about there charges I was quoted paragraph two in T & C 1.2 quoted below “Our own portfolio of services may vary over time. Some of our own services are described in Section 8. For additional services not set forth in these T&C’s, a detailed description of such additional services as well as information about our fees and supplementary terms and conditions for booking and usage, is provided to You over the course of the booking process.” It is so vague and doesn’t outline anywhere the said cost of GBP 45 for an error. Also nothing is mentioned about the charges in the “course of the booking process”.