I contacted the support team to rebook my flight today. First, they don't provide a phone number that you can call free from charge from abroad. So you might spend more money calling them than paying for a new flight with a different company. I´ve had a bad experience before where I had to be on the line for over 30 mins waiting for someone to take the call, talking to people who don´t speak a proper English and find it difficult to understand (sometimes it takes 5 mins only to find your booking number) and also a very rude approach. It wasn´t different today! I said to the person that I was calling from Brazil and I needed to be quicker than 5 mins to check every single date he had available on the system as the cost of the call was really expensive and he got even slower, making me wait for longer. Basically I had to be on the line for 13 mins until I give up the call without ANY DATE I COULD CHANGE MY FLIGHT and had to ask to someone else make this call from England. I got the same feedback from my friend saying the person he spoke with was very rude and didn´t come with any day available on the system. I would have to pay for a executive flight if I wanted to change for any of those 3 days she suggested, so paying more for a flexible flight is a waste of money. If you need to rebook your flight YOU WILL HAVE TO CALL THE SUPPORT TEAM EVERY SINGLE DAY UNTIL YOU FIND A AVAILABLE FLIGHT AS THEY ARE ABLE TO CHECK ONLY 3 DIFFERENT DATES ON THE SYSTEM BY TIME. I had to call them more than 5 times to rebook my flight twice. It was the same thing before and this time I just spend around £30 on a phone call, for nothing! Don´t be a fool... the website might be okay, but I wish you good luck if you want to buy from them and need to call their support team.