Wish I had read the reviews before buying my tickets through Gotogate. Avoid this agency at all costs, they are a scam company. Bought a ticket from NYC to Tel Aviv through Aeroflot several weeks in advance. Needed to change my flight by a single day. Aeroflot allows for a $50 change charge, or a free cancellation altogether. However I was told I need to change the flight through Gotogate. Gotogate wouldn’t allow me to cancel my flight, even though less than 24 hours passed. They pretended to check Aeroflot’s policy several times, asking me to wait. Then saying I can’t cancel. Changing the flight would cost $161 dollars, almost the entire amount is Aeroflot fees. They also sent me back and forth with the airline, telling me the airline can take care of me instead of helping me themselves. They basically said I should have paid for flexible tickets, tough luck. Part of the fees I needed to pay include “customer support” (around $30). Moral of the story: always buy through the airline directly. Or at the very least don’t use Gotogate!