I wish i had read the reviews before i booked the tickets. once the button is pressed, you are done. Anything after that is paid. forget about all the airline policies. now you are dealing with 2 set of policies. one from airlines and one from these. Airlines polices can still be managed, but with gotogate, its like paying them for the services for which they charge on their website, but even they don't know what they are about. They charge for cancellation within 24 hrs, premium charges for seat selection, charge for meal selection which airlines might not be even offering (seriously?). there money refund is 7-9 business days. I don't even want to start on the polite behavior and professionalism of the call center guys. On a whole, very regretting experience. Stay away as much as you can.