We made an initial booking for 4 adults and a baby (on lap) one of the adults needed the return date changed. When we contacted gotogate we were messed about so much being asked to call the airlines instead, and we did make calls back and forth. As the baby was under the name of the adult who needed the date changed A GOTOGAE EMPLOYEE advised that we make the first leg of the journey and then call back and change the return ticket. When we did that and called back another GOTOGATE employee said that no changes can be made as part of the ticket has been used. Once we bought another return ticket spending money again, gotogate called and offered to change the ticket. When I asked for a refund, they asked to send a complaint through- I sent it on the 9/1/2020 and still haven’t received a reply. They don’t even acknowledge the complaint. This is one the worst companies with absolutely useless employees, who don’t know what professionalism means.