Just spent the entire morning calling and calling!!! Worst Booking Company!!!!!! Worst!! The airlines cancelled our flight and sent us an email asking us to get refund from the travel agent (Gotogate). Gotogate used all kinds of excuses to refuse a refund. They told us to get an approval note from the airlines, a written statement from airlines, a $30 cancellation fee, etc. You name it!!! I called the airlines a few times and was told it is the travel agent's responsibility to release a refund, they already approved that.... More worse, Gotogate let me wait over an hour and then left us in silence, literally! No sound! No response!! Gotogate, you are trying to make immoral and bloody money by taking advantage of covid-19 victims!!!! I hope you will sleep well.