Based on my experience, I strongly do not recommend you to purchase any flight ticket with Gotogate.com (Go To Gate). Here's a summary of what happened that you will not want happening to you:
1) Despite the flights being CANCELED, Gotogate (Go To Gate) DOES NOT offer ANY REFUND.
2) Gotogate (Go to Gate) offers to rebook the flight but requires YOU to pay any fare or tax difference(meaning, instead of rescheduling your flight free of charge as they should, they tell you to pay MORE if the flight is more expensive than what you already paid)
3) If there is any problem whatsoever with your flight, it takes at least 30 minutes to wait on the phone to talk to customer service. When you call them, you have to wait on the phone to be connected to some office in India, and then if you want to request anything, they make you wait on the phone for another 20 minutes to connect to their real office. Good luck with customer service!
4) Gotogate told me if I want to ask for a refund, I should call the airlines MYSELF because GotoGate isn't responsible for refund.
I understand that the circumstances are different due to COVID-19 with flights being canceled left and right, but GoToGate is still responsible for their sales and appropriate refund for CANCELED flights. This is not even a flight that I couldn't take because I couldn't travel. The flight was CANCELED, and GotoGate does not take ANY responsibility to give a refund.All GotoGate wants is your money, and as soon as you ask for your money back for canceled flights (note that the flights were canceled, it was not me who canceled it), they tell you to ask the airlines yourself.I should not have trusted their service.... Instead I should have bought tickets directly from the airlines.
I do not suggest anyone to purchase flight tickets with GotoGate. I certainly know that I will never purchase anything from GotoGate.
4 years ago
Gotogate has a
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