Who regulates this company? I had trouble obtaining some kind of solution for my cancelled flight back in March and was eventually informed that I would be entitled to a travel voucher to re-book my flight. No actual voucher has been issued (this would have been the easiest and most sensible arrangement) and I have been informed that I have to ring Gotogate to arrange my new flight. I've done this twice now (after numerous other attempts when I got fed up of being on hold) and both times I've been told "their systems are down"! How convenient! They obviously have no intention of honouring my re-book. I have received money back from the other elements of my holiday so why is this so difficult? If anyone knows how this company can be taken to task on their shoddy practices please let me know. Thank you.