Appalling service offered. 1.The customer service takes ages to get through , they keep on hold for a long time. Was put through 7 agents once, every one giving different information. 2.Flexi ticket is absolutely not flexible.Money is deducted from the refund even if the airline has canceled flights.-DO NOT BUT FLEXI TICKETS.  3.Taking cancellation fees from customers for a journey that the airline has canceled.  4.Refund is taking a long time and no active correspondence from the company to keep you updated. 5.IMPORTANT - GOTOGATE not taking responsibility for any actions. 6.New money making tactics by charging for SMS and mobile plans for a canceled flight -which they have refused refund again for no fault of the Customers. 7.DO NOT USE THIS COMPANY.