I booked 2 tickets which they claimed is cancelled by the airline 2 weeks after. I checked with the airline, it wasn't cancelled, but they didn't have any seats left, I called gotogate to reschedule my tickets, they didn't offer me any other dates for flight, they only offered open ticket which lasts a year or request for refund which apparently they charge £30 for, which nowhere in their website mentions, after multiple emails to their customer service which no replies after few weeks and multiple phone calls with arrogant, unreasonable customer service agents, I gave up and requested a refund. They said that the refund will be only processed after the flight restrictions are completely gone, and then it will take a further 4 months, which could mean, it would take more than a year to get my refund with £30 deducted. AVOID them, they are SCAMS, they will probably go bankrupt now and won't be able to pay back the customers