Do not reserve/rent from this company. We go totally ripped off! Fifteen fraudulent charges on my credit card. My bank was sending us notifications. We arrived in Portugal after a 14 hour flight. Went to pick up our rental car. The agent at (Europcar) tried very hard to get us to upgrade. We told him NO thank you. The car we reserved was not available so he gave us what was available. We returned the car with a full fuel tank as agreed and they added 30 euros on our finally bill saying the fuel tank was not full. And an extra 190.00 euros for a upgrade. We feel the agent took advantage of us because we are seniors and we were very tired. Word of advise - get everything they ask you to sign in your own language Drop off the car rental when they are open Get the finally bill as soon as you return the car GotRentalCars.com is not helping us resolve this problem with Europcar