Extremely poor service and communication. Ryanair changed my flight times. same day just different times. I contacted gotrentalcars.com several times via e-mail to advise of flight time changes - no reply. I tried to phone and left a message - no reply. Ryanair then cancelled the flights so I had to cancel the car hire. I did receive an automated reply confirming cancellation but had to e-mail to chase the full refund which was due. Eventually I received a reply saying it would take 10 days (which is a disgrace in itself as I paid instantly). 10 days pass and still no refund. Therefore I had to go to the lengths of contacting my credit card company who issues the refund immediately without any problems - now that is customer service. I will NEVER deal with gotrentalcars.com again and if you are not aware, then think twice before booking through them.