My husband organized our rental car for our planned trip to Mexico almost 3 months in advance of our trip. The day after he confirmed the order, they sent a cancellation. My husband called them and they let him know there was a glitch in their system and the rental car would be ready for us. The day before we left my husband again called Gotrentalcars.com to confirm our rental car, which they confirmed. We arrived in Mexico to find our rental car was cancelled. We ended up arranging a rental car through HERTZ at a higher price for a smaller car (there are 5 of us, luckily our 6th person dropped off or we would have had to pay even more). GotrentalCars.com did charge us for the rental they cancelled. DO NOT TRUST THIS COMPANY!!!!