eMAIL sent to GotRentalCars 14th August, provided below provides the background to this review. Today (20th August) I have called them (again) and spoken to "Ikro". This time I was asked to raise a complaint using a link he supplied. I am still waiting for a response ..... not to mention my money! "Dear Sami, I understand from your colleague, "Salma" who I spoke to earlier today that you are her manager, per the job title she confirmed this afternoon. I am writing to formally complain about the truly dreadful service I have experienced from your company. I made the booking below on the 6th January, 2024, and my credit card was debited for £323. Using your online form I cancelled the booking on 12th June, 2024. I had received no refund as at 25th July. I called you on 0207-373-7354 and spoke to "Oumnia". She checked the booking notes, and confirmed I had cancelled the booking. She told me I should have received my refund as at 4th July. She told me that she would send me an email and sort out the refund. I am still waiting. I called again this afternoon and spoke to "Salma", she told me (a) that I had never turned up to pick up the car, then (b) that she thought the car rental company were "confused", (c) that you needed to check if the contract had been cancelled and finally that you would call back within thirty minutes. I am still waiting ....." Date of experience: 20 August 2024