We did a reservation for a car in Santo Domingo via Gotrentalcars and it was for an SUV. However, upon arrival, we were informed that no SUVs were available, and we were given a Suzuki sedan instead. We were advised to visit the Budget office in Punta Cana to resolve the issue, but it turned out there is no Budget office there. As a result, we had no choice but to continue using the Suzuki. To make matters worse, the car stopped working after we refuelled it due to a battery issue. Overall, our experience was extremely disappointing, and we would not recommend this service. Also I couldn't find an email to contact customer service for Gotrentalcars and their Zendesk help center is not working either.