This company contracts with other small foreign companies then takes zero responsibility for the service they offer. I rented a car through with a small agency in Italy. The rear passenger panelled got scratched in a narrow alleyway and due to an early flight back to the US I had to leave it there (using the key drop box) before the agency openned in the morning without receiving the final rental contract showing the damage. My insurance people at my credit card company need that one document showing the damage. I have contacted gotrentals.com five times the past nine months to help get this one necessary document and they have done nothing but forward emails to Italy. I begged them saying "Can a human here please talk to a human there and communicate five words "final rental agreement showing damages?" and Denisha said "no we can't." I asked if there is someone higher up who could do this and she said "no" and hung up. They point fingers of responsibility at the companies they chose to contract with (and receive money from) but take zero responsibility themselves and provide zero customer service or satisfaction. They told me (to take responsibility for their chosen partner) and call Italy myself. So there is what you get from gotrentalcars.com. From now on I will only rental from nation companies like Avis or Budget that keep their own records and take responsibility for the service they offer.