I ordered a gift basket 9 days before required for my wifes birthday. The gift basket didn't arrive, nor had it even been sent by the time it was supposed to arrive. I called and requested a refund which was promptly given. 2 days later the gift basked arrived anyway. While I appreciate the fact that the giftbasket arrived and we didn't pay, the fact that the gift hadn't even been sent by the day it was supposed to be arriving is very poor form for a company that does this kind of timed delivery as its primary focus. The only upside I experienced was the staff member I spoke to on the phone who helped me - she was very polite and very helpful.