I was very disappointed with the lack of communication with this service. There was a strike with the delivery service which I understand is out of their control however I felt they could have sent an email to make their customers aware that any baskets organised for a specific date would not be delivered. Sadly my mother was left locked down in her house and without her hamper on her birthday. When I brought this to their attention they sent me a copy of the terms and conditions without an empathy or understanding. Then when I brought this to their attention they did not reply. This is the first communication I have received since and it has almost been a month.