1. Delivered to incorrect address, despite the address label being correct. I received a call from someone 2km away from the delivery address saying that the package was delivered to her address. I had to drive there, pick it up and drop it off at the correct address. 2. Poor presentation. The delivery package looks just like a box of cheap groceries ordered through Catch.com.au and delivered through the post. Not like a nice birthday gift waiting on the doorstep. However, their customer care is great - they offered to ameliorate the delivery issue without me having to ask, and offered to rectify the presentation issue.