2 stars: Poor Updated just now Gousto not so Good though So where do I begin ? I started using Gusto meal delivery because my son and daughter-in-law have used it and said it's good with the odd exception. I ordered my first box with no problems and it came in the morning. I liked the menus so I ordered a second delivery for last Monday but before doing so rang them to verbally give them our safe place (as it didnt have 'other' choice within online choices. As we were away for the weekend i ordered 4 days worth for two for mon-thursday. Eventually I received notification that Monday'delivery would be between 5 and 7pm which to be honest surprised me as I didn't realise they delivered that late. So was a bit disappointed as thought 7pm was a bit late considering a lot of people have their dinner before then and considering if you get it at 7pm and then have to unpack the box and to cook a meal. However at 6.40 ish we're still waiting so I gave Gusto a call and was told that it was definitely on its way and the CSR stated they always deliver before 7 p.m. Little did I know at that time that it was yodel handling the delivery. So around 7:05 it hadn't arrived so I rang Gousto again and was told its definitely on its way but told by the CSR he would check. He repeated it was on its way but that there was a bit of a problem (not given specifics) but that it wasnt far away) Then I saw a text stating delivery is delayed to between 7 and 8:30. By 7.45pm no sign and we had decided we could not wait any longer especially as I'm diabetic and was starting to realise i needed to eat so we had some toast. We felt we had been really let down and misled because firstly we hadn't been shopping cos we've been away and secondly the only food to make a substantial with was in the freezer frozen. We called Gousto phone again but lines were closed . A little while after 8pm a guy turned up dropped the box at our front door (which opens onto a park) as we could see him from the window plus the dog was going mad) and just walked away and so we called him back bu and we asked him why are you so late delivering our box. To which he replied "I have too many deliveries and too many homes to deliver to it is not possible to do it. He was clearly fed up. My partner said 'you can't expect everyone wanting to start cooking this time of night to which the guy replied. if you don't like i will take the box away and with that and us in utter shock he picked up the box and walked away. I went on to the gousto app and was upset to find my subscription had been suspended. But worse still, on the Yodel tracker it stated Driver tried to deliver your parcel but it was refused at the door. Then later about 10pm it stated parcel has been returned to sender please contact them. And then it's 6 oclock the next day it's stated due to the contents /condition of the parcel we're unable to deliver it. please contact sender. So Tues morning I rang Gousto stating i wanted to make a complaint and if possible would like to speak to a supervisor or manager. However I was told by the CsR she would take the details of the complaint and it would be passed on to a manager who would ring me back within 48hrs. Surprisingly I was then sent an email asking for feedback on my delivery and after the true comments I put, naively made me feel hopeful that I would get a call sooner rather than later, I told them that I expected a refund which to be fair has happened but it's now Friday, I've received no call back. So from Tuesday morning to Friday its much more than 48 hours so around mid day Friday I rang Gousto again only to be told I had to wait 48 hours again before somebody could ring me and i tried to explain i lodged a complaint on tue morning so why should i have to go back to the beginning. said I'm not waiting again when nobody has rang me from the time of my original complaint on Tuesday morning. Are they even open weekends ? and i doubt they would ring on Sunday but I told CSR I was not prepared to wait 48 hours yet again. I feel i have given Gousto enough chances to explain and apologise for what has happened. I remember that when I first look that the delivery information it did state something like 230 stops and at one point I was 119 and when I looked later in the day showed 12 but seemed to be stuck on this for ages and then 9 and then when I looked again I was 2nd. I'm asking myself does that really mean this guy had over 200 deliveries to make! if so surely that can't be right. According to the screen box arrived at my local depot in Reading at 7.05am. At 10.33 it stated it was with a driver for delivery between 5 p.m and 7p.m So I keep asking myself if the number of deliveries are what is stated and the time scale is what is stated 7 till 7 but then the driver has to work over that time because its too many boxes for the time allocated then who is monitoring this? Gousto or Yodel and is the duty of care to these drivers sufficient.