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Mel
We paid £6 more for one of our meals this week, and that was Rump Steak! Unfortunately Gousto failed to deliver any Rump Steak with our Box, rendering the meal useless. We paid £17.97 for this one meal and when we contacted Gousto they initially offered a £7 Credit which we didn’t accept, ultimately they increased the Credit to £11.97, which was £6 less than we had paid for the meal that they didn’t deliver! We gave up in the end, their procedures meant that they couldn’t offer any more and we needed to get to the Supermarket to buy ourselves some dinner before they closed. It’s a shame because when they do deliver, the meals can often be really nice but their customer service leaves an awful lot to be desired.. still baffled how our credit should be £6 less than we paid for a product that they didn’t deliver.
4 years ago
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Gousto has a 2.5 average rating from 713 reviews

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