I order 4 days meals for my family, I didn’t do any food shopping as I knew we would have 4 days of teas and on a tight budget at the moment, Iv waited all day and it’s not arrived. Iv phoned up to be told there sorry they didn’t put an order together for me but can credit my Account. I explained we have no food as we was waiting for the box only to be told there’s nothing they can do, I asked if it could come tomorrow and they said no we don’t have the facility to do that. I explained that me and my children have no food and no money as we used the last bit of money to buy the 4 meals at an offer of 50% off which was a great help at this difficult time yet it’s not come, she said she will refund my account it will take 5 working day, I explained we have no food snd no money so need it sooner and was told there is nothing they could do, there was no manager to speak to and no further help for me. Absolutely disgusting I hope no other family have to go through what we are going through