I've had Gousto for three weeks. The first couple of boxes were great and I've been recommending them to everyone. However, today my order just hasn't come, and according to the tracker it is not even with the courier yet. It's due today by 7pm (in time to cook the food). I have tried to get through to customer services but they don't seem to be operating. I would think if they are going to cancel they would at least get in touch. I can see from previous comments that this is a pattern. I can't help feeling they have treated me well as a new customer and now that I'm no longer new they just add me to the list of people to mess about.