I believe they are taking on more custom than they can deal with. Last week I received no recipe cards this week I have had my order delayed twice, it should have arrived on Mon 11/1/21 but will now arrive Wednesday 13/1/21 which is great as I have ordered 4 x meals and all of them are supposed to be eaten by Friday 15/1/21. Also I had a late email (again) to tell me that one of the ingredients ( the mint sauce for the minty lamb) would be missing. Very poor service and when you ring they don’t really want to know.
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