Boxes fail to arrive. Paid for on a Monday. Notified on a Thursday morning the box is on its way. Then get an email late on Thursday night to say the box is not arriving. Or they don’t even bother to tell you the box isn’t arriving. End up with no food despite paying for it and then need to pay extra expense for a takeaway because the family need to eat. This has happened repeatedly since January. Gousto then take ages to answer the phone; no manger is ever available to offer an explanation or a resolution. They don’t respond to DMs either (I send a message last night at 7.45pm when they emailed me to say my box wasn’t turning up. By 11.30 this morning Gousto hadn’t bothered responding. They have no interest in customer service; their only interest is in taking your money....they’re certainly in touch quick enough to ask for that. But any issue then they’re impossible to contact) Just avoid them. I’ll be changing to a different delivery box now...been a customer since 2018 but I am sick of their incompetence.