Terrible first impression! I thought a weekly meal box would be a great way of learning some new recipes and reducing my trips to the supermarket, which seems sensible at the moment. I was going to use Hello Fresh but Gousto had an enticing special offer on the first four boxes. The recipes looked good so I ordered my first box at the weekend and it was due to arrive today. I had an email yesterday saying the box would arrive today between 8am and 7pm. Nothing arrived so I contacted customer services who told me there had been a system factory error, so why they couldn’t have contacted me as soon as the error occurred I don’t know. I’ve been issued a refund on the box as it apparently won’t now be delivered at all. So I’m off for a late night trip to the supermarket to get meals for tonight and the rest of the week. I’ll give them a chance next week but if there are any issues I’ll be cancelling my subscription and move to Hello Fresh!