The food itself is really good with prompt delivery, good taste and good quality ingredients. However their customer service is HORRENDOUS! Especially a lady named Princess (real name, not being sarcastic). I asked for my box to be cancelled on the chat function. Waited 10+ mins and Princess still had not confirm if it has been cancelled, so I asked her to confirm. Princess replied "the box has been cancelled". Then why didn't she confirm to me? My account was also charged twice without my permission. Again, I checked it with Princess but her reply was extremely unhelpful, she also doesn't show any initiative to help me solve my queries. I expressed my frustration at their system and her attitude, not only she didn't apologise, she got even ruder afterwards. So I phoned their office to lodge a complaint and reconfirm that my box has been cancelled. The lady on the phone told me that my box cannot be cancelled as I've committed to it, even when Princess has confirmed that the box has been cancelled! Still waiting for them to get back to me, but I'd never want anything to do with this company ever again! In such competitive market, you can find soooo many other providers like Hello Fresh, Mindful Chef, Simply Cook, that would go above and beyond to make sure you have a wonderful customer experience.