I have been a Gousto customer for a long time. A box a week. Never had any problems. In the last month I’ve had ingredients missing from most boxes. Today no box. Promised by customer services at lunchtime it was definitely coming. Promised by customer services twice this afternoon they would get back to me in 15 mins. Finally reached out through Twitter at 19:50 to be told no it wasn’t coming and have £10 off your next box. They just seem to think that throwing miserly credits at unhappy customers equals good service. I wonder if wonderboy Timo is proud of how his company is going down the pan?