Constant issues with customer service and quality control. Emailing weekly due to missing ingredients, arguing with customer service because they think it’s acceptable to not offer any compensation on a completely damaged box but to contact their couriers first. The box is still damaged and the ingredients potentially tampered with but Gousto’s main priority is investigating it and not trying to resolve the issue at hand. This happens on an extremely regular basis and has been happening since before Xmas. I’ve been a long time customer with Gousto now and frankly I keep asking myself why I’m still with them. The recipe cards are clearly made by different teams/people as they’re so inconsistent with when to cook or how to cook ingredients. All in all it’s completely downhill for this company and they’ve got a lot of work to get it back to something respectable and by the looks of things they need to do it quickly as there’s a lot of customers here with the same issue. Disappointed and expect the same response from the company making empty apologies and no real improvements being made. Oh well.