Appalling, If I could give 0 stars I would. The customer service is awful. I received my first box, meal was missing. No problem I thought, these things happen. Requested a refund through the app for the missing items. Easy! Haha, no. Didn't get a refund notification, invoice for the next box was at full price. We'll fine, it wasn't a lot of money anyway, I'll just move on. Next box comes, item arrive smashed (glass so inedible). This is frustrating. Fine, ask for a refund on that and ask if I can have my subscription cancelled through customer services email. This is were it all goes down hill. Get ignored, then only get half an answer. I am repeatedly called by the wrong name. I keep asking for my subscription to be cancelled. Then they said the email thread was closed and dill have to contact them again. So I did that, get ignored. Then called by the wrong name again. I start asking for my complaint to be escalated now because no one is cancelling my subscription. I get another box. I've asked for a refund. Ignored. Asked for the complaints to be escalated 4/5ish times. Ignored. Told I can't have a refund because I only requested a few days prior, so I sent proof of my original email requesting that its cancelled and again request my complaint be escalated (also called by the wrong name) that was a few days ago now. Still waiting a response, if I get one at all. I have been able to pause it but nit cancel but I think right now that's the best result I'll get. Please avoid this place, there are other boxes that have wonderful customer services. Good recipes that don't come smashed, and they'll call you by your name.