I have received a number of boxes from Gousto, the food is not as nice as Hello Fresh but it's okay. About 2 weeks ago I cancelled my subscription as I go on holiday in a few days and I knew I would have to cancel a week in advance. Today the money for next weeks box was taken from my account, I called them to advised I had cancelled my subscription and I will be in Wales when it's delivered so I would like a refund, the agent kept speaking over me, she refused to refund me and said she was unable to cancel the box, she offered to refund me 20% which is useless to me if I'm not going to receive the box. I have contacted PayPal for a refund.