Terrible company. My first box had missing and damaged ingredients, which Gousto only refunded as credit, so you have to pay to replace. Second box didn't even arrive. So no food for the week as they can't deliver another box to replace After speaking to online chat, asking for a refund, and saying we didn't want to order from them again....they send us another box and charged us £40 for it. Apparently, we were not specific enough in our cancellation request...! Only offered 50% refund. Smug customer service. Will never touch this company again. Ever. And when you look online, a lot of people are saying the same