Had contacted Gusto and paused my subscription for one week as out of home for a week. Customer service asked me to place my order latest by Sunday with no mention that the cut off time was 12 afternoon. Travelled back home and logged on to Gusto to see that a box has already been ordered and the money taken out. Called up customer service and told them I was not happy with the box selection as don’t need vegetarian options. They have offered me 50% discount on the box but I donot have the option of changing the selection made on my behalf by Gusto.I order non vegetarian options for my son and husband cause I don’t cook fish. If I was informed by the customer service that 12 noon was cutoff , I would have acted accordingly. I have terminated my account with Gusto and am very disappointed .
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Alice, Customer Support
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