Within 6 months I have had 4 boxes not delivered (even though the app states "delivered", possibly help with stats reading well?!). Each time I was offered the price of one meal as credit, all I really want is a box the next day as the family meals have been planned around this. I escalated my complaint but was never contacted. With the latest missed box Gousto actually knew about an issue yet did not email me even though they had emailed other customers. I phoned to complain and again escalate my issue to be told I would be contacted the next day, 8 days later still no contact. Oh, and still no refund. When I eventually recieve my refund my account will be closed. Shocking customer service, Hello Fresh a much better alternative.