After experiencing another poor product quality delivery and experienced the very poor customer care I decided to research what others have experienced. Being fair to Gousto the delivery and products have been very good good until recently however I am presuming with business growth the building blocks are not in place. We now have had continual issues with quality and unfortunately when raised by the app their automated process does not seem to red flag repeated issues so they can be fixed. After taking up the offer of live chat when I went to pause subscription the colleague followed the script by apologising but did not offer a solution and closed the the call by an automated good or bad interaction question, not ideal when you are complaining the lack of human intervention, not the colleagues fault, its the system that generates exception reports that have no follow up actions to fix. Anyway subscription now paused, disappointed to feel the need to explore others based on the previous good experience of Gousto. The old adage, great service leads to recommendations, they would not need to offer financial incentives to introduce new customers if they fixed the problems reported.