Only use Gousto if you're fine with being left high and dry without the meals you've chosen, and have plenty of time to do regular, last-minute online grocery shops. We've had boxes turn up at 10pm, or not at all, with no warning from Gousto or its couriers. So we've had to get takeaways, which, obviously defeats the purpose of signing up to a meal delivery service. Phoning to find out what's happening with your delivery gets you nowhere. The customer service staff are incredibly unhelpful. They always say they'll call back with updates, but don't. And they seem to be under the impression that a refund, and money off your next box, solves the problem of not getting the meals you ordered. HelloFresh, here we come!