Received an email on Christmas Day saying a box was due but if I did not update the recipes I would not receive a box. Good I thought it’s Christmas and I don’t like any meals in the menu that week. Decided to leave it to another day to deal with. Less than 24 hrs later an email saying they had selected the meals for me and here’s the bill. Oh and of course it’s Boxing Day so I can’t speak to anyone about it and when customer services are back in the following day it’s “too late to change it now”. Just can’t see how this is legal.
Apparently signing up for subscription seems to mean they can do what they want ? Take money as they choose ?! Never ever again. I assume gousto feel getting £20 odd pounds from me was worth losing the next years worth of business from me.
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