We used to love Gousto, but they have gone downhill in the last few months: Damaged ingredients - very little care is taken with the packing of the boxes - for some reason, the fresh produce - vegetables, herbs etc. are placed at the bottom of the box with the heavier items on top, which squashes them. Makes no sense. Often, I've had to nip to the shop to replace the items, which kind of defeats the object! Quality of the ingredients - not always as fresh as they should be - often mouldy and inedible. Missing ingredients - I've lost count of the boxes that have arrived with missing items - you can request a small refund for these, but it doesn't compensate for the inconvenience. Late delivery - the last few weeks, our boxes have arrived hours late, e.g. delivery slot is 4 - 6 pm but arrives at 8 pm or later! There is no notification of the delay, so we're never sure whether to wait or make another plan for supper. I have cut them some slack the last couple of weeks, but when our box still hadn't arrived by 7 pm yesterday - I gave them a call. The customer agent promised she would find out where the box was and email an update...still waiting! Such a shame we used to love Gousto, but we may now swap to one of the other food subscription companies.