Unfortunately we've had to pause our Gousto subscription. We've been patient with them as they provided such a great service for the first few years, but they obviously haven't been able to scale their business and retain that quality of service. Our issues are in line with the other reviews below: missing/damaged/poor quality ingredients (particularly the chicken thigh!), late delivery of boxes, boxes not delivered at all (our last box wasn't delivered, we were not notified, and we still haven't received a refund). Of particular annoyance is their customer service response to a missing ingredient. Refunding a pound or two does not compensate for not being to prepare a meal. Given you generally only realise an ingredient is missing at the time that you start preparing the meal, we often don't have an alternative option. I would rather they kept the money and instead fixed their process such that it didn't keep happening.