Boxes arrive late at 9pm or next day, spoilt. YOu end up having to phone the delivery company then Gousto several times to try and resolve. Cannot get a refund for the life of me. Three weeks in and hours wasted on the chat and phone to a foreign call centre. Currently on my 5th chat to get a full box refund. Have been promised refunds and discount for short life food and missing items previously, have discovered that my account was not credited for these either. Utter shambles! Have changed to Hello Fresh, deliveries arrived , so far, on time with good customer service. Really liked the idea of Gousto and had a couple of good boxes. Just a shame they cannot get this right as other companies clearly can and have now got my business. Until they sort our their infra structure AVOID at all costs! p.s I am still in a chat as they are referring me to the finance team, excuse me as I don't hold my breath!