We've been ordering Gousto for nearly 2 years now...always had great experiences, fresh food, prompt deliveries etc & on the rare occasions an item was missing I spoke to customer service and they solved it straight away with an immediate cover for that whole meal. Unfortunately in the last few months the box, ingredient and customer service has declined terribly! Lots of items missing, vegetables turning up moldy and one time completely infested with flies. So much so that we were unable to eat any of the other fresh food due to contamination...explained this to customer service who on many times offered me only £2 as an apology!! After explaining we couldn't have 4 completed recipes & didn't think this was a sufficient refund they explained to me it would be escalated & someone would get back to me. Almost been a month and have got nowhere & heard nothing. Customer service is now terrible, veg turning up in bad condition all the time. We have had so many meals ruined due to this - finally cancelled our subscription today & now looking for an alternative!